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FAQ

1. How long will my canvas take to be delivered?

We aim to get your order to you within 14 working days, however please allow up to 28 working days for delivery before contacting us.

2. How do I use my voucher code?

To use a voucher code simply make your order as normal then on the last page of the checkout, after entering your details, enter the code in the box provided. This will apply a discount to the total value in your cart. It is important to set the correct size of canvas when making your order. The size must match the size on the voucher.

3. The site will not accept my image?

If your image file size is too large it will cause the server to time out. Images should be 6 megabytes or under. If the image is more then 6 megabytes please reduce the file size. To see the size of your image file, simply right click on the image and click on properties.

4. Is my image of good enough quality for printing?

Images should be of at least 1000 kilobytes (one a megabyte). Anything smaller may cause the image to pixelate when enlarged for printing, resulting in a blury, low-quality canvas. To see the size of your image file, simply right click on the image and click on properties.

5. What is canvas wrapping?

Canvas wrapping is where the image wrap's around the sides of the frame. You should only select this if the main subject is not too close to the sides of the image as this may cut some of the subject off the front of the canvas.